I REALLY wanted this bra to work. The bra itself is well-made and with comfortable material. However, I ordered the recommended size, even though it’s not my normal size, and when I put it on initially it felt great. It was only after I removed the tags that I realized the straps were on the shortest setting, so if they stretch any they will be too long. I can connect the straps in the back to give them longer life in that way. Unfortunately, that makes the bra less useable, as the straps are then visible in certain shirts, it also changes the fit of the band so I have to put it on the next set of hooks. Half-way through the day it was just as comfortable/uncomfortable as any other bra.
Customer service-wise; I ordered two bras and only one arrived. I contacted customer service and was told the second bra was missed in the fulfillment stage and they’d send it right out. I contacted them on the 9th and the second shipment went out on the 14th and arrived on the 18th. My initial order was placed on the 1st and wasn’t completely fulfilled until over two weeks later. It would’ve been nice if the second shipment had been expedited.
I tried on the second bra, knowing it’s the same size, but hoping for the best! But the straps are too long. I’ve sent it back.