Frequently Asked Questions

Q: What makes LIVELY unique?
Q: How do you ensure quality?
Q: How do I care for my pieces?
Q: How does the LIVELY gift card work?
Q: How do I speak to a real person?
Q: Why can’t I combine two discount codes?
Q: When will I be charged for my order?
Q: How much is shipping?
Q: What carrier do you use?
Q: When will my LIVELY order ship?
Q: What if I paid for expedited shipping?
Q: How long will it take for me to receive my LIVELY pieces?
Q: Do you ship internationally?
Q: My order hasn’t shipped yet - Can I change/cancel it?
Q: How long will it take to receive Jasmine. Sea. Sun. Fragrance orders?

To initiate your return or exchange, visit

Q: What’s your return policy?
Q: How do I ship my return order?
Q: What if I need to return a gift?
Q: How do I know if an item is considered final sale?
Q: What does it mean when an item is removed from my return?
Q: Do I need to return my free gift with purchase?
Q: How will my return be refunded?
Q: I returned my order. How long will it take to receive my refund?
Q: If I return one of the items from a bundle, will I still get a discount?

Need another size? Looking for a different fit? We’ve got you covered with exchanges! To start an exchange, visit

Q: If I exchange one of my items from a bundle, will I still get that discount if I order a new item?
Q: I submitted my exchange request. How long will it take to receive my exchange item(s)?
Q: Why do I have extra exchange credit?
Q: Why can’t I see my exchange order in my account?
Q: If I purchased my item(s) using a promo code or during a sale, how will this be reflected during the Exchange process?
Q: I’m having trouble exchanging my order. What should I do next?
Q: What are LIVELY Rewards?
Q: What happens to my Rewards if I make a return?
Q: Do my Rewards Points expire?
Q: What happened to the perks program?
Q: What sizes do you carry?
Q: How do I know what size to get?
Q: Can you provide more information about a style?
Q: What if an item I want is out of stock?

For all additional international inquiries, click here.

When will I be charged for my order?
What carriers do you use?
How long before I receive my order?
How can I track my order?
Do you take returns for online orders?
How much is shipping?
What’s your return policy?
Can I return an international order to a store?
Are gift cards available?
What are LIVELY Rewards?

Bras, undies and swim are like friends: treat ‘em with care, and they’ll stick around longer. Here’s what you need to know—and don’t worry, it’s as simple as can be.

  1. Bras need a day off, too.

If you worked all the time without any rest, you’d get worn out, and bras are no different! Rotating your bras daily gives the elastic time to rebalance between wears and ensures that you're always getting the best, most comfortable fit possible.

  1. Hand vs. Machine

Bras, undies and swim are delicate creatures by nature (they come in contact with the most delicate parts of your body, after all), and washing machines can be harsh. Hand-wash in cold water with detergent made especially for delicates, which will help avoid rips, bent wires and faded fabrics (amongst other things that can ruin your bra and your day).

  1. Air Apparent

The washer isn’t the only mean girl in town: the dryer can also do a number on your delicates and swimwear. After hand-washing, lay flat on a drying rack or hang over a waterproof surface. Do it at night, and in the morning you’ll have clean, dry undies and swim like it was NBD.

  1. Less is More

When it comes to washing your pieces, that is. You don’t need to wash after every wear. In fact, there’s no prescribed rule—just use your best judgment of when one is looking a little worse for wear. No free ride for underwear though—once is enough and into the wash it goes.

  1. Bag it up

When hand-washing is not an option, gentle does it. Invest in a lingerie bag (and by invest, we mean snag one for $6 off Amazon), and it will keep things from getting tangled or snared in the wash. 


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If you have any additional questions or concerns, please reach out to