KEEPING OUR COMMUNITY SAFE

Our #1 goal is safety, which means taking all of the necessary precautions recommended by the CDC while in our stores. See below for details on our approaches from cleaning procedures, to fitting experience, and more.

• We’re Re-opening In Phases

  We are only reopening stores where it’s permitted by local law and where it’s possible for us to uphold our safety standards for you and our staff.

• Our Cleanliness Commitment

  We're constantly sanitizing all high-touch surfaces in accordance with the CDC’s guidelines.
  All surfaces are disinfected hourly and all fabric is sanitized with a UV-C Wand.

• Our New Store Hours

  We’ve updated our store hours which allows us extra time to cleanse and sanitize everything to CDC standards.

• Everyone In-Store Is Wearing A Mask

  All of our employees are wearing masks and we require that you wear one too — not only for your own health and safety, but for others as well.

• We’re Social Distancing

  We uphold social distancing by limiting the amount of shoppers in our stores at one time. This means you may have to wait in line before you are able to enter.
  While in store, please help us by staying six feet away from other shoppers and staff. We also encourage you to stay patient while waiting for help from our store associates, waiting for fitting rooms, and standing in line at check out.

• Safety In Our Fitting Rooms

  We’re only utilizing every other fitting room to ensure you are at least 6 feet apart from other fitting rooms.
  We are sanitizing every item after it’s been tried on in the fitting room with a UVC wand.
  Do what makes you feel safe and try on how you prefer, whether that’s on your own or with our assistance.

• Distanced Checkout Experience

  Your checkout experience will be seamless to ensure safety for all. We’ll place your items in your tote and have you swipe or insert your card, with a no touch handoff of your new LIVELY tote and products.

• Returns + Exchanges

  All returns and exchanges are thoroughly inspected and sanitized using a UVC wand.

• How You Can Help

  If you’re not feeling well, have a fever, or are experiencing any other respiratory symptoms, we ask that you please stay home.

• Have a question that can’t be answered with the above? Email us at help@wearlively.com and we’d be happy to help!